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Terms and Conditions

Article 1: Definition and scope of application

The present document (Terms and Conditions) defines the conditions applicable to sales concluded between a person or persons making a purchase via the website, hereafter referred to as "the buyer" and the company Sàrl, hereinafter referred to as "Daily-Flowers".

Article 2: Application and opposability of the terms and conditions

Placing an order implies that the buyer fully accepts these terms and conditions without reservation.

Any conflicting condition requested by the buyer will therefore, in the absence of express acceptance, be unenforceable regardless of the time at which it may have been brought to the attention of Daily-Flowers.

Failure by Daily-Flowers to take advantage of any of these general conditions of sale at any time may not be interpreted as a waiving of the right to take advantage of any of the said conditions at a later date.

If one or more of the provisions of these general conditions of sale are held to be invalid or declared to be such under any law, regulations or following a final decision taken by a competent court, the remaining provisions shall retain their full force and effect.

These Terms and Conditions may be modified at any time, without notice, by Daily-Flowers and its subsidiaries. The present Terms and Conditions are applicable from 1 November 2016. They supersede and replace all previous versions of these conditions. It is understood, however, that the changes relating to Terms and Conditions will be inapplicable to orders previously accepted and confirmed by Daily-Flowers.

Article 3: Placing an order

When placing an order which is binding the buyer has an obligation to provide accurate information: in the event of an error in the recipient's address, Daily-Flowers cannot be held responsible for the impossibility of delivering the product.

An order is definitive only when it has been confirmed by the payment of the price by the buyer. After shipment, any amendment or cancellation of the order by the buyer cannot be considered and the price paid will not be refunded, except in the case of withdrawal as per article 7. All offers for sale are valid within the limits of available stocks.
In the event of a product becoming unavailable, Daily-Flowers will contact the buyer. They will jointly agree the delivery of a product which offers identical characteristics in size and quality to the product originally ordered by the buyer.

Article 4: Price

The prices are indicated in CHF inclusive of all taxes. They take into account VAT and any reductions applicable on the day the order is placed.
The price of the products excludes delivery charges (packaging and transport). The cost of delivery will be specified on the purchase order before validation of the sale. The products are supplied at the price current at the time the order is placed.
The price is paid cash when the order is placed.

Article 5: Total payment security

Daily-Flowers provides totally secure and flexible payments both online or by phone, by debit or credit card through a payment system entrusted to a specialist secure payment provider. Daily-Flowers guarantees the total confidentiality of your banking information, secured by the SSL protocol, which automatically checks the validity of the right of access when paying by bank card and encrypts all information exchanged to guarantee confidentiality. We have no access to and never record your bank card information.

Article 6: Delivery

Delivery will be made to Switzerland and Liechtenstein, within the given time period, with the product being delivered directly to the stated recipient. If the recipient is absent a notice will be left (see below for further details according to the nature of the product ordered), or the package will be left at the recipient's door in a safe place.

The purchaser is informed and accepts that the delivery may not be carried out at a specific time, but Daily-Flowers is committed to providing the means necessary and to making every effort to respect the time period requested.

Daily-flowers may in no case be held responsible for a delay in delivery due to a cause beyond its control, and particularly in the event of adverse weather conditions, disaster, strike, force majeure, an incomplete or unclear recipient or client address and/or telephone number, the absence of the recipient.

6.1 Terms of delivery

  • Delivery overnight via our logistic partners for Switzerland and Liechtenstein:
    - Your order will be delivered the next day for any order placed before 4.00pm Monday to Friday.
    - Your order will be delivered on the Monday for orders placed from Fridayb before 4.00pm.
    - Your order will be delivered on Tuesday for orders placed before 4.00pm on Monday.
  • Should the recipient be absent, the courier will either leave a notice in the letterbox or the parcel will be left in a safe place at the door of the recipient.
  • For every order, our server will calculate the earliest delivery date and time. You can, of course, choose a later date, up to 45 days ahead, for most of our bouquets.

6.2 Delivery of your order

The delivery times are indicated as precisely as possible.
Late delivery may not give rise to the payment of damages and interest.

In the absence of the recipient:
The courier is authorised to leave the parcel in a safe location only, without obtaining a signature.
If this is not possible, the courier must provide notice of the attempted delivery either by telephone or by leaving a card in the recipient’s letter-box, so that a second delivery can be arranged.
Some of our delivery companies also offer the option to collect the parcel from a local branch office or other pick-up point agreed with the recipient.

The buyer may claim a total refund of the order if the delay is greater than that given below:

  • 48 hours for a bouquet

Finally, if the product has not been delivered, for any reason other than that of force majeure, the order may then be cancelled and the price paid will be reimbursed in full to the purchaser, to the exclusion of any other compensation or damages.

Are considered to be cases of force majeure dispensing Daily-Flowers of its obligation to deliver; war, riots, fire, strikes, accidents, traffic restrictions and when it is impossible to receive stocks. Daily-Flowers will inform the buyer in good time in the event of any of the above occurring. In any event, an order can only be delivered on time if the buyer is up to date in their obligations to Daily-Flowers.

Article 7: Right of withdrawal

The agreement of Daily-flowers must be obtained prior to any Products being returned.

Selon la nature du produit commandé, l'acheteur dispose du service « Satisfait ou remboursé », il suffit de prendre contact avec notre service client et sa commande peut être remboursé à condition que celle-ci soit renvoyée dans les 4 jours suivants la commande
The above-mentioned time limits run from the receipt of the order. When the time limit expires on a Saturday, a Sunday or a public holiday or non-working day, it is extended until the next business day. When the right of withdrawal is exercised, Daily-Flowers must refund the buyer without delay and at most within fourteen days from the date on which Daily-Flowers is informed of the decision of the customer to retract. After this date, the sum due automatically becomes interest-bearing.

Daily-Flowers must be notified of the decision to exercise the right of withdrawal via the form to be found in Appendix 1 of the Terms and Conditions and sent to the Client on a durable medium.

Any product returned in its original packaging shall be fully refunded.

Article 8: Returns and complaints procedures

8.1 Contractual guarantee

Any return accepted by Daily-Flowers, due to an apparent defect or the non-conformity of the product delivered, which shall be noted by the seller, enables the buyer to receive a free replacement or a credit voucher, to the exclusion of any other compensation, damages or interest. The product(s) must be returned by the buyer in the original packaging and within seven (7) days from the date of receipt of the goods.
The product(s) returned must be new, unused and in the original box, perfectly intact. The customer should keep the proof of postage given to him by Post Office. In the event of a lost package, no refund will be made without this proof of postage.

Any claim concerning an order which includes the delivery of bouquets or plants must, since it concerns perishable products, be formulated at the latest within two (2) days after the delivery of the product.

Any claim concerning the delivery of other products should be made at the latest within seven (7) days after the date of delivery of the product.

8.2 Legal Guarantees

All goods and services supplied by the Seller shall enjoy the legal warranty of conformity provided by law.

Article 9: Privacy

The personal details that you may be asked to communicate in the context of an order via our website are protected and exclusively reserved for the use of our production staff.

In accordance with the law as the ethical principles which ensue from it, you have the right to access, modify, and correct your personal details.

Article 10: Customer Service

The Customer Service hotline is available Monday through Friday from 10:00 to 12:00 and from 14:00 to 18:00 and on Saturday from 9:00 to 12:00 on:

  • 0041 58 255 01 02 : for an order or general information by telephone
  • email to Customer Services. : to track your order or to make a complaint

Any request for information should receive a reply within 48 hours.

Article 11: Disputes and mediation

Any complaint or dispute will always receive our full attention; we always presume that a client who takes the trouble to explain his point of view is acting in good faith.

Any complaint concerning the quality of flowers and plants should be sent to our Customer Services within a maximum period of five (5) business days after the date of receipt of the parcel by the recipient.

In the case of a dispute, the customer should address their complaint to the seller's customer services:

In the event of a dispute and prior to referral to a tribunal, the buyer has the option of arbitration, the mediator being chosen in common agreement with Daily-Flowers, with the aim of reaching an amicable solution.

Article 12: Competence

In the event of a dispute concerning the present Terms and Conditions, where the buyer has non-commercial status, the competent court will be that of the place of domicile of the defendant, the place of actual delivery of the goods or the place where the service was carried out.

In the event of a dispute concerning the present Terms and Conditions, where the buyer has commercial status the competent courts shall be the courts of Neuchâtel in Switzerland.

The sale of products on this website is subject to Swiss law regardless of the country of residence of the purchaser or the country where the order is placed.