Terms and Conditions

Article 1 : Definition and scope

This document (General Terms and Conditions of Sale) defines the terms and conditions applicable to sales made between persons making a purchase via the website http://www.daily-flowers.ch, hereinafter referred to as "l'acheteur" and LesFleurs.ch Daily-flowers.ch Sàrl, hereinafter referred to as "Daily-flowers".

Article 2 : Application and enforceability of the general terms and conditions of sale

The fact of placing an order implies full and unreserved acceptance by the buyer of these general terms and conditions of sale.

Any contrary condition imposed by the buyer shall, in the absence of express acceptance, not be enforceable against Daily-flowers regardless of the time at which such may have been brought to its knowledge.

The fact that Daily-flowers does not take advantage of any of the present general terms and conditions of sale at any given time may not be interpreted as a waiver of any of these conditions at a later date.

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared to be invalid or unenforceable under a law, a regulation or as a result of a final decision of a competent court, the other provisions shall retain all their strength and scope.

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared to be invalid or unenforceable under a law, a regulation or as a result of a final decision of a competent court, the other provisions shall retain all their strength and scope.

Article 3 : Orders

It is the buyer's responsibility to ensure the accuracy of the delivery address and all delivery information.

Daily-flowers could not be held responsible in case of delay, non-delivery, non withdrawal of the goods in case of error in the wording of the recipient's details.

In case of refusal of the goods by the recipient, of return for non-withdrawal, of untraceable recipient or closed company, the order will be considered as realized and delivered and does not give any right to a refund.

The goods remain at the disposal of the customer 7 working days in our warehouses after return by the delivery company.

In the event of a second delivery request, each additional shipment will be invoiced additionally at the same conditions as the first one.

As soon as the price has been paid by the buyer, the orders are considered final and after shipment, any modification or request for reimbursement of the order will not be taken into consideration. Except in case of withdrawal as mentioned in Article 6.

Product offers are valid within the limits of available stocks. In case of stock shortage, Daily-flowers will contact the buyer and suggest a product offering similar characteristics in terms of size and quality to the product initially ordered.

Article 4 : Product prices

The prices of the products are be stated in CHF and include all taxes. They take into account the VAT and any reductions applicable on the date of the order. Product prices do not include shipping costs (packing board and transport). The amount of the delivery costs shall be specified on the order form before validation of the sale. The products shall be supplied at the price in effect at the time of placing the order.

The products shall be supplied at the price in effect at the time of placing the order.

The price shall be paid in cash when the order is taken.

Article 5 : Total security of payments

Daily-flowers ensures the total security and flexibility of payments made online or by phone, debit card or credit card through its payment system entrusted to a service provider specialising in securing payments. Daily- flowers guarantees the total confidentiality of your banking information, which is secured by the SSL protocol, which automatically verifies the validity of access rights when you pay by credit card and encrypts all exchanges in order to guarantee confidentiality. We do not know or retain any information about your debit/credit card.

Article 6 : Delivery

Deliveries shall be made by Swiss Post in case of absence, by notice of availability (see below for the conditions depending on the nature of the ordered product), or by placing the package in front of the recipient's door in a safe location.

The buyer is informed and accepts that the delivery may not be made at a specific time.

Daily- flowers may not in any case be held liable for a delay in delivery due to a cause beyond its control, in particular in case of inclement weather, disaster, strike, force majeure, incomplete or imprecise contact details of the recipient or the customer , and absence of the recipient.

6.1 Terms of delivery

  • Overnight carriage by Swiss Post for Switzerland and Liechtenstein:
    - Any order placed before 4pm between Monday and Friday shall be delivered on the next day.
    - Orders placed before 4pm on Friday shall be delivered on Monday.
    - Orders placed before 4pm on Monday 4 shall be delivered on Tuesday.
  • In case of absence of the recipient, the deliverer shall deposit a non-delivery notice in the recipient's letterbox or place the parcel in front of the recipient's door in a safe location.
  • Our server calculates the nearest delivery date and time for each order. You may, of course, choose a date of up to 45 days later for most of our bouquets.

  • 6.2 Delivery of your order.

    Delivery times are stated as accurately as possible.

Exceeded delivery times shall not give rise to compensation for damages.

In the event of absence of the recipient:

The deliverer shall be authorised to deposit the parcel without a signature but only in a safe location. In the contrary case, the deliverer must inform the recipient of the attempted delivery by way of a non-delivery notice deposited in the recipient's letterbox. The parcel shall be delivered to the nearest post office agency as soon as possible.

The buyer may claim a full refund of the order if the delay is greater than the times stated below:

  • 48 hours for a bouquet of flowers

Finally, if the product has not been delivered for any reason other than due to a case of force majeure, the sale may then be cancelled and the purchaser may obtain restitution of the price excluding any other compensation for damages.

The following shall be considered cases of force majeure releasing Daily-flowers from its obligation to deliver: war, riot, fire, strike, accident, restrictions on traffic and the impossibility of being supplied.

Daily-flowers shall inform the buyer of the case and events listed above in a timely manner.

In any case, timely delivery may only take place if the buyer is up to date with his obligations in respect of Daily-flowers.

Article 7 : Right of withdrawal

All product returns must be the subject of a formal agreement between Daily-flowers and the buyer.

Depending on the nature of the product ordered, the buyer shall be entitled to a "Satisfied or Reimbursed" service. The buyer may simply contact our customer service departments and obtain a refund for their order provided that it is returned within 4 days of the order. The above-mentioned period shall start from the date of receipt of the order. If the period expires on a Saturday, a Sunday or a legal public holiday, it shall be extended until the next working day. When the right of withdrawal is exercised, Daily- flowers shall be obliged to reimburse the buyer without delay and within fourteen days of the date on which Daily-flowers was informed of the consumer's decision to withdraw. If the fourteen-day period is exceeded, the amount shall automatically bear interest.

Daily-Flowers must be notified of the intention to exercise the right of withdrawal by means of the form in Annex 1 of the General Terms and Conditions of Sales sent to the Customer on a durable medium.

Any product returned in its original packaging shall be refunded in full.

Article 8 : Returns and Claims

8.1 Commercial warranty

In the event of any apparent defect or non-conformity of the products delivered, which must be confirmed by the seller, any return accepted by Daily-flowers shall enable the buyer to obtain the free replacement or the return of an asset to his benefit, to the exclusion of any other compensation or damages. The product must be returned by the buyer in its original packaging within seven (7) days from the date of receipt of the goods. The returned product(s) must be new, unused and in their intact original box. The customer must keep the proof of deposit of the parcel that will be delivered to him by the postal service. In case of loss of the parcel, no refund shall be made without such proof of deposit.

Complaints concerning orders containing bouquets of flowers or plants delivered must, insofar as they are fresh products, be made within two (2) days of delivery of the product.

Claims concerning other products delivered must be made no later than seven (7) days after delivery of the product.

8.2 Legal Warranties

All goods and services supplied by the Seller shall be covered by the statutory guarantee of conformity.

Article 9: Privacy

The personal information that you may be required to disclose to us in connection with an order on our website shall be protected and reserved exclusively for the use of our production staff.

In accordance with the law and the ethical principles that follow from such, you are entitled to access, modify or correct your personal data.

Article 10: Subsequent changes or cancellations

The modification or cancellation of an order already transmitted may generate costs that will be charged to the customer (up to the value of the order). Subsequent modifications or cancellations will be possible up to two working days before the delivery date, free of charge. If the order has already been made and transmitted for delivery, for reasons of feasibility it cannot be changed or cancelled. Any order cancellation must be sent to us using the form on the contact page.

Article 11: Customer Service department

The Customer Service department can be reached from Monday to Friday from 08:30am to 12pm and from 1:30pm to 5pm, and on Saturday from 9am to 12pm at:

  • 0041 58 255 01 02 : for an order or information by telephone.
  • by e-mail at Customer Service

A response must be given to any request for information within 48 hours.

Article 12 : Litigation and Mediation

Claims or disputes shall always be received with careful attentiveness, good faith being always presumed in the person who takes the trouble to state their situation. Complaints concerning the quality of the flowers and plants must be submitted to our departments within a maximum period of five (5) working days after the date of receipt of the parcel by the recipient.

In the event of a dispute, customers must submit their claims with the seller's customer service department:

In the event of a dispute and prior to referral to a court, the buyer shall be entitled to use mediation carried out by a person by mutual agreement with Daily-flowers, with a view to reaching an out-of-court solution.


Article 13 : Jurisdiction

In the event of a dispute relating to these General Terms and Conditions of Sale, with a buyer not having the status of a trader, the competent court may be that of the defendant's place of domicile, that of the place of actual delivery of the goods or that of the place performance of the service.

In the event of a dispute relating to these General Terms and Conditions of Sale, with a purchaser who has the status of trader, the competent courts shall be the Courts of Neuchâtel Switzerland.

Sales of products on this website shall be governed by Swiss law regardless of the country of residence of the buyer or the place of the order.